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What is included in my shared hosting account?

Here is a presentation of the tools and services included in the shared hosting plan. For pricing and details, go to the service page

AlternC

AlternC is a free and open-source software that provides an interface to manage email, website, databases and mailing lists. It offers an interface similar to cPanel, which allows you to access and manage all your services. This project is developped by many groups and Koumbit has been actively involved in its development since its very beginnings. We have adapted it to our needs and those of our clients.

You will find the AlternC Panel at bureau.koumbit.net

You can find user documentation in the official guide and in the shared hosting section in our FAQ.

On shared hosting, you'll have access to a single account to manage all your domains, emails and other services. If several people are managing the account, it will be under the same username and password.

If your organization needs its own instance of AlternC, it's possible to have a VPS dedicated to AlternC! If you have your own instance, you can then create accounts to share server resources, while isolating the management of different domains/emails. This is useful for organizations that need to host a large number of websites under several different accounts. For smaller organizations, an AlternC shared hosting account will be enough!

Domain names

Your hosting account includes the domain .koumbit.org, which you can start using as soon as you create your account. If you want to use this domain name, think about it when you choose your account name!

The shared hosting account allows you to install up to 99 personalized domain names. These domain names (e.g. "mysite.org") must be purchased separately from a domain name registrar. We're not a registrar ourselves, but we do offer domain name management services if you need them. However, it is more economical to deal with the registrar directly.

AlternC allows you to manage your DNS zone, set up redirections and create an unlimited number of subdomains.

More info : How to add a domain name

SSL (TLS) Certificates

An SSL or TLS certificate, is a certificate that encrypts connections to your website. They are now common practice, and it's strongly recommended that you install a TLS certificate on every website. This is what makes a site communicate in "https" rather than "http".

It's preferable to have a certificate even if no sensitive data transits through your site, since most modern browsers will give users a security warning if a site doesn't have one.

For each domain or sub-domain you create, we'll install a free TLS certificate generated with LetsEncrypt. This process is not automatic and you need to send us an email requesting one.

More info : Is it possible to have a secure connexion?

PHP versions

PHP is the programming language on which many content management systems (such as Wordpress or Drupal) are built. You don't need to know this language to set up a website! Simply check that you're using a version that is compatible with the software you wish to install. For a new installation, we recommend choosing the most recent version. When installing a new domain, the default version will be the most recent. If it's difficult for you to determine which version is compatible, you can always write to us so we can confirm with you!

PHP versions currently offered on shared hosting as of 2025 are PHP 7.3, 8.1, 8.2 and 8.3. We make new versions available, and close old ones, as technology evolves. The version is configured per site, so if you have several sites, they may each run on a different version.

More info :
How to change the PHP version for a domain
How to modify specific PHP parameters

Email addresses

Shared hosting lets you configure up to 100 (or more, depending on the plan) mailboxes via the AlternC panel. You have the option of hosting the mailbox with us, or setting up redirects to external mailboxes. Email authentication mechanisms (SPF, DKIM and DMARC) are automatically configured by AlternC when a new domain is added, if the domain's email and DNS zone are managed on our server.

You can access your emails with an email client, or use the Roundcube web interface.

It's also possible to set up your domain to manage your emails with another hosting provider, while hosting your domain name and websites with us. In this case, you'll need to add the DKIM public key to your DNS zone. If you choose to do this, please understand that the technical support we can offer you will be more limited if the emails are not hosted with us.

Roundcube

Roundcube est un logiciel libre qui offre une interface pour consulter ses courriels en ligne. Il offre toutes les fonctionnalités standard d'un logiciel de webmail, comme la configuration de filtres pour classer vos messages dans des dossiers, la configuration de plusieurs identités d'envoi, la configuration de signatures et de messages de vacances, un choix de plusieurs thèmes, etc.

Roundcube is an open-source software that provides an interface for reading email online. It offers all the standard features of webmail software, such as filters for sorting your messages into folders, multiple sending identities, signatures and vacation messages, a choice of themes, etc.

Our Roundcube interface is at webmail.koumbit.net

More info : Using the web interface to check your emails

Read Roundcube's official documentation

Mailman

Mailman is a software package for hosting discussion lists. It is suitable for internal discussion lists and newsletters. Once the list has been set up, writing to the list is just like sending an ordinary email.

More info: How to create a Mailman list

Databases and Phpmyadmin

Shared hosting lets you host up to 100 databases. These can be created via the AlternC interface.

The MariaDB version is the same for all shared hosting, and cannot be selected on a site-by-site basis.

This also includes access to PHPMyAdmin, an interface for database management, which can be accessed via the menu in the AlternC panel.

More info : MySQL Databases

Matomo

Matomo (formerly known as Piwik) offers a free and open-source alternative to analytics software. It gives you access to detailed statistics on visits to your website, while remaining more respectful of your visitors' privacy than most similar software.

Our Matomo interface is at matomo.koumbit.net
See Matomo's official website

More info: How to access Matomo from your AlternC account

Compte FTP

You can create up to 100 FTP accounts, to edit the website files hosted in your account. This is very useful for developers, or if the files you want to import exceed the upload size limit allowed by AlternC. As all shared hosting packages come with only one AlternC account, FTP accounts can be a good way to give access to hosted files to developers without sharing your main account.

It's also possible to edit files via AlternC's built-in file editor.

More info: Manage your files by FTP

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☏ +1 514 907 9494
Lun: 10h à 12h et 13h à 16h
Mar: 10h à 12h
Mer: 10h à 12h et 13h à 16h
Jeu: 10h à 12h
Mon: 10am to 12pm and 1pm to 4pm
Tue: 10am to 12pm
Wed: 10am to 12pm and 1pm to 4pm
Thu: 10am to 12pm

Come and See Us!

Adresse postale
Réseau Koumbit
CP 83561
Montréal CP Garnier, (QC) H2J 4E9

Nos bureaux sont situés au
1883, rue Atateken,
Montréal (Québec) H2L 3L7, Canada
Veuillez noter que nos bureaux n'ont pas de stationnement attitré.
Mailing address
CP 83561
Montréal CP Garnier, (QC) H2J 4E9

Our office is located at
1883 Atateken Street,
Montreal, Quebec, H2L 3L7, Canada
Please note that you'll need to find on-street parking.

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