Customer Feedback

At Koumbit we consider customer satisfaction as an important aspect of every project. We invite you to fill out our anonymous feedback form to let us know how we did and what we could improve. This information will be reviewed by our team and used to improve our services, work, and achievement of broader goals like client empowerment, autonomy, and technological literacy.

If there are other individuals at your organisation who might have comments to give, please forward them this link. The more perspectives we have, the more we can improve our customer experience in the future!

In solidarity & appreciation,

This information is completely confidential and will only be used for internal use and will not be distributed elsewhere.

Name of Koumbit contact *

Size of Organisation (approx.)

Duration of service *

How satisfied are you with the following...: *

	Strongly Agree	Agree	Not Applicable	Disagree	Strongly Disagree
Your needs and priorities were adequately defined during the initial consultation and negotiation process	Your needs and priorities were adequately defined during the initial consultation and negotiation process - Strongly Agree	Your needs and priorities were adequately defined during the initial consultation and negotiation process - Agree	Your needs and priorities were adequately defined during the initial consultation and negotiation process - Not Applicable	Your needs and priorities were adequately defined during the initial consultation and negotiation process - Disagree	Your needs and priorities were adequately defined during the initial consultation and negotiation process - Strongly Disagree
The service(s) delivered meet the specifications indicated in the contract	The service(s) delivered meet the specifications indicated in the contract - Strongly Agree	The service(s) delivered meet the specifications indicated in the contract - Agree	The service(s) delivered meet the specifications indicated in the contract - Not Applicable	The service(s) delivered meet the specifications indicated in the contract - Disagree	The service(s) delivered meet the specifications indicated in the contract - Strongly Disagree
You are satisfied with the service(s) delivered	You are satisfied with the service(s) delivered - Strongly Agree	You are satisfied with the service(s) delivered - Agree	You are satisfied with the service(s) delivered - Not Applicable	You are satisfied with the service(s) delivered - Disagree	You are satisfied with the service(s) delivered - Strongly Disagree
Your team is able to perform the day-to-day tasks you expected without need for further training or expertise	Your team is able to perform the day-to-day tasks you expected without need for further training or expertise - Strongly Agree	Your team is able to perform the day-to-day tasks you expected without need for further training or expertise - Agree	Your team is able to perform the day-to-day tasks you expected without need for further training or expertise - Not Applicable	Your team is able to perform the day-to-day tasks you expected without need for further training or expertise - Disagree	Your team is able to perform the day-to-day tasks you expected without need for further training or expertise - Strongly Disagree

Service Needs

I was satisfied with the following…: *

	Strongly Agree	Agree	Not applicable	Disagree	Strongly Disagree
Choice of technology (of Drupal and/or other tools and the versions thereof)	Choice of technology (of Drupal and/or other tools and the versions thereof) - Strongly Agree	Choice of technology (of Drupal and/or other tools and the versions thereof) - Agree	Choice of technology (of Drupal and/or other tools and the versions thereof) - Not applicable	Choice of technology (of Drupal and/or other tools and the versions thereof) - Disagree	Choice of technology (of Drupal and/or other tools and the versions thereof) - Strongly Disagree
Ease of use of the public-facing sections of the site	Ease of use of the public-facing sections of the site - Strongly Agree	Ease of use of the public-facing sections of the site - Agree	Ease of use of the public-facing sections of the site - Not applicable	Ease of use of the public-facing sections of the site - Disagree	Ease of use of the public-facing sections of the site - Strongly Disagree
Ease of use of the administrative sections of the site	Ease of use of the administrative sections of the site - Strongly Agree	Ease of use of the administrative sections of the site - Agree	Ease of use of the administrative sections of the site - Not applicable	Ease of use of the administrative sections of the site - Disagree	Ease of use of the administrative sections of the site - Strongly Disagree
Frequency of communication	Frequency of communication - Strongly Agree	Frequency of communication - Agree	Frequency of communication - Not applicable	Frequency of communication - Disagree	Frequency of communication - Strongly Disagree
Quality of communications	Quality of communications - Strongly Agree	Quality of communications - Agree	Quality of communications - Not applicable	Quality of communications - Disagree	Quality of communications - Strongly Disagree
Response time	Response time - Strongly Agree	Response time - Agree	Response time - Not applicable	Response time - Disagree	Response time - Strongly Disagree
General project management	General project management - Strongly Agree	General project management - Agree	General project management - Not applicable	General project management - Disagree	General project management - Strongly Disagree
Management of any changes in the allocation of hours or the overall budget	Management of any changes in the allocation of hours or the overall budget - Strongly Agree	Management of any changes in the allocation of hours or the overall budget - Agree	Management of any changes in the allocation of hours or the overall budget - Not applicable	Management of any changes in the allocation of hours or the overall budget - Disagree	Management of any changes in the allocation of hours or the overall budget - Strongly Disagree
Graphic design services	Graphic design services - Strongly Agree	Graphic design services - Agree	Graphic design services - Not applicable	Graphic design services - Disagree	Graphic design services - Strongly Disagree
Development services	Development services - Strongly Agree	Development services - Agree	Development services - Not applicable	Development services - Disagree	Development services - Strongly Disagree
Hosting services	Hosting services - Strongly Agree	Hosting services - Agree	Hosting services - Not applicable	Hosting services - Disagree	Hosting services - Strongly Disagree
Migration services	Migration services - Strongly Agree	Migration services - Agree	Migration services - Not applicable	Migration services - Disagree	Migration services - Strongly Disagree
Emergency support	Emergency support - Strongly Agree	Emergency support - Agree	Emergency support - Not applicable	Emergency support - Disagree	Emergency support - Strongly Disagree
Training	Training - Strongly Agree	Training - Agree	Training - Not applicable	Training - Disagree	Training - Strongly Disagree
Overall Documentation	Overall Documentation - Strongly Agree	Overall Documentation - Agree	Overall Documentation - Not applicable	Overall Documentation - Disagree	Overall Documentation - Strongly Disagree

Your over wall satisfaction and with Koumbit employees

Rate the interactions between you and... *

	Very satisfied	Satisfied	Indifferent	Unsatisfied	Very unsatisfied
Koumbit's coordinators	Koumbit's coordinators - Very satisfied	Koumbit's coordinators - Satisfied	Koumbit's coordinators - Indifferent	Koumbit's coordinators - Unsatisfied	Koumbit's coordinators - Very unsatisfied
Other Koumbit employees providing you service	Other Koumbit employees providing you service - Very satisfied	Other Koumbit employees providing you service - Satisfied	Other Koumbit employees providing you service - Indifferent	Other Koumbit employees providing you service - Unsatisfied	Other Koumbit employees providing you service - Very unsatisfied
Other Koumbit staff	Other Koumbit staff - Very satisfied	Other Koumbit staff - Satisfied	Other Koumbit staff - Indifferent	Other Koumbit staff - Unsatisfied	Other Koumbit staff - Very unsatisfied

Additional communication comments:

Expertise of Team *

	Excellent	Good	Needs improvement	Not satisfactory
Your main contact	Your main contact - Excellent	Your main contact - Good	Your main contact - Needs improvement	Your main contact - Not satisfactory
Other Koumbit workers	Other Koumbit workers - Excellent	Other Koumbit workers - Good	Other Koumbit workers - Needs improvement	Other Koumbit workers - Not satisfactory

Website Launching

Please indicate whether this is true or not:

	Yes	No
The site launched on or before the date I expected	The site launched on or before the date I expected - Yes	The site launched on or before the date I expected - No
I felt that my questions and concerns were handled in a timely manner	I felt that my questions and concerns were handled in a timely manner - Yes	I felt that my questions and concerns were handled in a timely manner - No

If no, why:

Overwall feedback

Overall, you felt…

	Yes	No
The site met/exceeded my expectations	The site met/exceeded my expectations - Yes	The site met/exceeded my expectations - No
I would recommend Koumbit to other organisations	I would recommend Koumbit to other organisations - Yes	I would recommend Koumbit to other organisations - No
The price was fair	The price was fair - Yes	The price was fair - No
I would return for further support, work, training, or help	I would return for further support, work, training, or help - Yes	I would return for further support, work, training, or help - No

Additional comments:

Would you like us to contact you to follow up on your responses?

Your name:

Name of organization:

Email:

Preferred means of contact:

Phone:

Is there a day of the week you prefer to be contacted?

Sunday

Monday

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Wednesday

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Friday

Saturday

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