Koumbit.org

For freedom and solidarity online

Customer Feedback

At Koumbit we consider customer satisfaction as an important aspect of every project. We invite you to fill out our anonymous feedback form to let us know how we did and what we could improve. This information will be reviewed by our team and used to improve our services, work, and achievement of broader goals like client empowerment, autonomy, and technological literacy.

If there are other individuals at your organisation who might have comments to give, please forward them this link. The more perspectives we have, the more we can improve our customer experience in the future!

In solidarity & appreciation,

This information is completely confidential and will only be used for internal use and will not be distributed elsewhere.


Strongly AgreeAgreeNot ApplicableDisagreeStrongly Disagree
Your needs and priorities were adequately defined during the initial consultation and negotiation process
The service(s) delivered meet the specifications indicated in the contract
You are satisfied with the service(s) delivered
Your team is able to perform the day-to-day tasks you expected without need for further training or expertise
Service Needs
Strongly AgreeAgreeNot applicableDisagreeStrongly Disagree
Choice of technology (of Drupal and/or other tools and the versions thereof)
Ease of use of the public-facing sections of the site
Ease of use of the administrative sections of the site
Frequency of communication
Quality of communications
Response time
General project management
Management of any changes in the allocation of hours or the overall budget
Graphic design services
Development services
Hosting services
Migration services
Emergency support
Training
Overall Documentation
Your over wall satisfaction and with Koumbit employees
Very satisfiedSatisfiedIndifferentUnsatisfiedVery unsatisfied
Koumbit's coordinators
Other Koumbit employees providing you service
Other Koumbit staff
ExcellentGoodNeeds improvementNot satisfactory
Your main contact
Other Koumbit workers
Website Launching
YesNo
The site launched on or before the date I expected
I felt that my questions and concerns were handled in a timely manner
Overwall feedback
YesNo
The site met/exceeded my expectations
I would recommend Koumbit to other organisations
The price was fair
I would return for further support, work, training, or help
Would you like us to contact you to follow up on your responses?

Call us

☏ +1 514 907 9494
Lun: 10h à 12h et 13h à 16h
Mar: 10h à 12h
Mer: 10h à 12h et 13h à 16h
Jeu: 10h à 12h
Mon: 10am to 12pm and 1pm to 4pm
Tue: 10am to 12pm
Wed: 10am to 12pm and 1pm to 4pm
Thu: 10am to 12pm

Come and See Us!

Adresse postale
Réseau Koumbit
CP 83561
Montréal CP Garnier, (QC) H2J 4E9

Nos bureaux sont situés au
1883, rue Atateken,
Montréal (Québec) H2L 3L7, Canada
Veuillez noter que nos bureaux n'ont pas de stationnement attitré.
Mailing address
CP 83561
Montréal CP Garnier, (QC) H2J 4E9

Our office is located at
1883 Atateken Street,
Montreal, Quebec, H2L 3L7, Canada
Please note that you'll need to find on-street parking.

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