For freedom and solidarity online

I can't find the password for my hosting account

The administration of your hosting account is done through the AlternC interface. This is where you can change most passwords, such as those for email accounts, mailing lists, ftp accounts, databases, etc. It will also allow you to modify your password for logging into Alternc - but only if you are already able to log-in.

You can request a reset of your control panel account password via email. To do this, first head to the control panel at https://bureau.koumbit.net/

Once you're on that page, in the lower left corner follow the link labeled "Request new password".

Lien de renouvellement de mot de passe

This link will bring you to a form that lets you request the password reset. The form will ask you to enter either your account name or the email address that's associated with the account. If you enter the account name, the control panel will automatically use the email address that's associated with the account to initiate the reset:

Formulaire de renouvellement de mot de passe

Once you've submitted this form, you should receive an email. This email will contain a URL that can only be used once and that will grant you access to the account. The first page that will show up will let you modify your password.

Changement de mot de passe

And you're done!

Please remember that the login page to the control panel does not accept an email address for the user name, so you'll need to use the account name with the new password you've just configured to log back in.

If you are still experiencing issues even after following the procedure above, don't hesitate to contact us by email or by calling 514-907-9494.

Attention: sending a password by email represents a significant security risk. This is why we will ask you to modify your password if we send it to you by email. To do so, click on AlternC configuration, in the Administration section of the main AlternC navigation menu.

Call us

☏ +1 514 907 9494
Lun: 10h à 12h et 13h à 16h
Mar: 10h à 12h
Mer: 10h à 12h et 13h à 16h
Jeu: 10h à 12h
Mon: 10am to 12pm and 1pm to 4pm
Tue: 10am to 12pm
Wed: 10am to 12pm and 1pm to 4pm
Thu: 10am to 12pm

Come and See Us!

1883, rue Atateken,
Montréal (Québec) H2L 3L7, Canada
Veuillez noter que nos bureaux n'ont pas de stationnement attitré.
1883 Atateken Street,
Montreal, Quebec, H2L 3L7, Canada
Please note that you'll need to find on-street parking.

Write to Us

Informations générales

Support technique

Pour une demande de devis, voir le formulaire à la page contact.

Nos clefs PGP

Politique de confidentialité

General inquiries

Technical support

For a free estimate, see the form on our contact page.

Our PGP keys

Privacy Policy

Follow Us