For freedom and solidarity online

Obtain a backup of your web site

A web site is generally formed of two types of data:

  1. files
  2. database

Thus, a backup of your web site will comprise both an archive of files related to your site (the PHP source code and all additional files like images or documents) and an export of the associated database.

Obtain files for your web site

First, to know which directory contains files used by your web site, click on the domain name in the "Domains" section of the left-most menu. In this page, under the column named "Type" and on the line of the subdomain associated to your site the path to the files will be shown. If this path exists on our servers, you will be able to click on it to reach this directory in the web-based file browser.

Find the path to your web site's files

Note: at this stage, it is possible to use FTP to download all files that are found in this directory. You will then be able to choose whether or not you want to compress those files with the tools you have available on your computer.

If you prefer to use the web-based file browser, you can simply click on the button named "Download this folder" after having clicked on the path as mentioned above. You will then obtain a compressed archive of all files that your web site is using.

Download all files in a directory

Export your database

To know the name of the database that is used by your web site, you will need to consult your site's configuration files. For example, wordpress stores the database connection information in wp-config.php and the database name is visible on the line that contains DB_NAME near the top of the file. For Drupal, you have to explore the file settings.php. Each PHP application has its own distinct way of storing database connection information; if you need help in finding this information out, don't hesitate to contact us by email at support@koumbit.org.

To export your database, first you need to reach the database management interface, phpMyAdmin, by clicking on the link named "phpMyAdmin" in the "MySQL" section of the left-most menu.

Reach phpMyAdmin to manage databases

Once you've reached the phpMyAdmin interface, use the "+" button to show the items underneath your account name and then click on the name of your web site's database. Then in the right-hand section, click on the "Export" menu at the top.

Export database

The default options should be valid for most cases and will create an export that you can then use to later import the database in a developement version of the site or to restore the database in Koumbit's shared hosting (or in another service provider's hosting). You can thus simply click on the button labeled "Exécuter" and you'll obtain a file that contains the export of your database.

Call us

☏ +1 514 907 9494
Lun: 10h à 12h et 13h à 16h
Mar: 10h à 12h
Mer: 10h à 12h et 13h à 16h
Jeu: 10h à 12h
Mon: 10am to 12pm and 1pm to 4pm
Tue: 10am to 12pm
Wed: 10am to 12pm and 1pm to 4pm
Thu: 10am to 12pm

Come and See Us!

1883, rue Atateken,
Montréal (Québec) H2L 3L7, Canada
Veuillez noter que nos bureaux n'ont pas de stationnement attitré.
1883 Atateken Street,
Montreal, Quebec, H2L 3L7, Canada
Please note that you'll need to find on-street parking.

Write to Us

Informations générales

Support technique

Pour une demande de devis, voir le formulaire à la page contact.

Nos clefs PGP

Politique de confidentialité

General inquiries

Technical support

For a free estimate, see the form on our contact page.

Our PGP keys

Privacy Policy

Follow Us