For freedom and solidarity online

I'm not getting all my emails!

There are many possible sources of a problem with receiving emails.

The first thing to check is whether the source of the problem is on our end, or not. Here's how:

  • De-activate the options listed below, in the section called "Problems related to your workstation". Or better yet, temporarily deactivate your all services that connect to your inbox (shut down your computer, your cell phone, anti-spam and anti-virus detectors). Then, ask a friend to sent you an email.

  • Connect to Koumbit's webmail service, wait a few minutes for the message to arrive, and click "Check mail." If the message is visible via the webmail service, it means that your email service is properly configured and the problem is related to the device you're using to read your email.

Problems related to the sender

  • Does the person trying to send you an email see a copy of the message they tried to send you (among their sent messages)?
  • Are they able to send messages to other people?
  • Are their messages verified by their SMTP server?

Problems related to your workstation

  • Have you activated a filter that reviews your incoming messages? Take a look at the messages you've received most recently. Your message could be somewhere other than your inbox. Have you looked in the trash, spam, and other folders of your mail client?
  • Have you activated a spam filter? Have you taken a look in your Spam folder?
  • Do you have an anti-virus or anti-spam service that interferes with your emails? Deactivate them!
  • Have you connected your email account to other services that access your messages (cell phone, online services)?

Other possibilities (to check)

  • Your inbox on your workstation may be corrupted
  • You may have reached your quota or the end of your subscription
  • Your messages may be too large

Problems which are out of our hands

  • Black listing: Some email addresses may find themselves blacklisted. This often happens when users transmit their messages via a local server. In order to avoid spam, Koumbit rejects the first message coming from this sort of address. To ensure a message from such an address reaches you, ask your correspondent to resend the message.
  • Stalled messages: The Internet isn't perfect. Sometimes, a message is delayed or doesn't make it to its destination. Make sure you've verified all the points above.

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1883, rue Atateken,
Montréal (Québec) H2L 3L7, Canada
Veuillez noter que nos bureaux n'ont pas de stationnement attitré.
1883 Atateken Street,
Montreal, Quebec, H2L 3L7, Canada
Please note that you'll need to find on-street parking.

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