Our SMTP server is: smtp.koumbit.net.
Some ISPs (Internet service providers, such as Sympatico in Quebec) do not allow access to SMTP servers located outside of their own network. If this is your case, please use SMTP port 465 in your email client. Of course, you can also use the SMTP server provided by your ISP (if any).
The POP server is: pop.koumbit.net.
The IMAP server is: imap.koumbit.net.
The Webmail interface is accessible at: https://koumbit.net/webmail.
The TLS encryption protocol is compatible with our SMTP, POP, and IMAP services. We suggest you activate it in your email client.
Please take note that all these services require that you use your full email address (for instance: email@example.com and not only membername) in order to authentify yourself.
The FTP server is: ftp.koumbit.net.
Port number: 21
You can use the AlternC control panel (see below) to configure usernames and passwords.
The AlternC control panel is accessible at: https://bureau.koumbit.net
The MySQL database server is: mysql.koumbit.net
Do not use localhost, which is often the default value in other hosting companies.
Our Domain Name Servers (DNS) are: ns1.koumbit.net, ns2.koumbit.net, ns3.koumbit.net.
If needed, we recommend using the French registrar Gandi for acquiring a new domain name. We'll be able to configure technical details on your behalf, if you associate Koumbit's Gandi ID to your domain: LRK1-GANDI.
Public Key Certificates
If you attempt to establish a secure connection to our servers, either through your Web browser (https://) or email client (configured in SSL mode), you may see popup dialog boxes asking you to accept our public key certificate. If you have trouble installing that certificate permanently (and keep seeing the popups every time), please proceed as described in this page.
If you are still experiencing difficulties with your account, please contact us.